Privacy Policy

1. Introduction

Hastie & Dyce Butchers (“we”, “us”, “our”) respects your privacy and operates in compliance with UK GDPR. This policy explains how we collect, use, store, and share your personal data when you use our website, place an order, or contact us.

2. Data Controller

Hastie & Dyce Butchers
4 Queensgate Arcade, Inverness, IV1 1PQ, United Kingdom
Phone: 01463 715 219 · Email: meat@hastieanddycebutchers.com

3. What Personal Data We Collect

• Contact and order details: name, address, email, phone, order info (e.g., pies, meat orders, special requests, delivery preferences)

• Communications: messages exchanged via phone, email, or web forms

• Website analytics: anonymised IP address, browser/device type, pages viewed, session duration via essential and performance cookies (no advertising or profiling cookies)
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4. How We Use Your Data

We use your data to:

• Process orders and schedule deliveries for local customers (free delivery over £30)

• Respond to customer enquiries and requests

• Improve our website’s performance and user experience using anonymised analytics

• Fulfil legal, financial, and food safety record-keeping requirements

5. Lawful Basis for Processing

• Contractual necessity: to fulfil your orders and service requests

• Legitimate interests: for operating and improving our business and website

• Consent: where given for updates, newsletters, or marketing

• Legal obligations: to retain business records as required by law

6. Data Sharing

We do not sell or rent your data. We may share it with:

• Service providers, such as hosting services, email platforms, courier or deliveries, and payment processors

• Regulatory or legal bodies, if required by law

7. Cookies & Web Tracking

• Essential cookies: required for site functionality including orders and navigation

• Performance cookies (e.g., Google Analytics): to monitor site usage in aggregate
  We do not use advertising, profiling, or third-party tracking cookies

8. Data Retention

• Order, contact, and delivery records: retained for up to 7 years for legal, financial, and audit compliance

• Analytics session data: automatically deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, erase, or restrict your personal data

• Object to, or withdraw consent for future processing

• Request portability of your data
  To exercise your rights, contact us at 01463 715 219 or meat@hastieanddycebutchers.com. You may also complain to the ICO if you’re unhappy with our response.

10. Security

We protect your data via SSL encryption, secure hosting, access controls, and staff training. While we strive to secure your information, no system can be completely fail-safe.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Updates to This Policy

We may revise this policy periodically. The “Effective Date” at the top will indicate any changes. Continued use of our site constitutes acceptance of the updated policy.